Help & Support

We're here to help.

Got a question about TillyTap? Reach out and we'll get back to you as soon as possible.

We aim to respond to all support requests within 1 business day. Our support hours are Monday–Friday, 9am–5pm GMT.

Email support

For account issues, billing questions, or general help.

Email us →

In-app support

Tap the help icon inside the TillyTap app to send us a message directly.

Open app →

Frequently asked questions

How do I cancel my subscription?

You can cancel at any time from the Subscription section in your account settings. You'll keep access until the end of your current billing period. No fees for cancelling.

Can I export my data?

Yes. Go to Settings → Export Data in the app to download your clients, appointments, and financial records at any time.

I forgot my password. What do I do?

On the login screen, tap "Forgot password?" and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

Is TillyTap available on iPhone and Android?

Yes. TillyTap is available on the App Store and Google Play, as well as via the web at app.tillytap.co.uk.

Does TillyTap submit my tax directly to HMRC?

TillyTap produces HMRC-ready quarterly summaries in the correct format for Making Tax Digital. You submit these via HMRC's own service or bridging software. TillyTap is not currently a direct HMRC submission agent.

My question isn't listed here. How do I get help?

Email us at hello@tillytap.co.uk and we'll help you out.

Report a problem

Found a bug or security issue? Please let us know at hello@tillytap.co.uk. For security vulnerabilities, please include "Security" in your subject line and we'll prioritise your report.

About TillyTap

TillyTap is a product of Everyday Sorted Ltd, Company No. 17294707, registered in England and Wales. We're a small team building tools for UK beauty professionals.